I’m Rachael. I turn ambiguity into direction,
and complex systems into products that make sense.
Shaping enterprise experiences at Cisco
Active users across Cisco Collaboration
Admins served by Control Hub
GitHub
ChatGPT
Claude
FigmaA few ways I make
the complicated click.
Defined an AI strategy and governance framework for how enterprise admins understand, approve, and manage agents in Control Hub and external AI platforms.
Defined workflows spanning Control Hub and external AI tools, with permissions, approvals, audit, and recovery. Strategy and adoption are in progress.
Co-founded, designed, and built a wedding marketplace connecting discovery, messaging, booking, and payments.
Co-founded, designed, and built a live marketplace connecting vendor discovery, messaging, booking, and payments.
Built four agents for vendor-category setup, automated QA, platform health monitoring, and reviewed upsell drafts.
Vendor-category setup moved to a single command plus review, with screenshots and structured QA findings.
Leading AI configuration across developer and admin experiences, from CX settings to MCP, A2A, bring-your-own-LLM, and reusable authentication.
Design work across Cisco Collaboration products serving 200 million active users globally and 121,000 Control Hub admins. Figures describe product scale.
Designed and built an AI-powered Figma plugin that turns design context into editable analytics event plans.
Average saving of about two hours per analytics plan in a small group of designers, including me.
Two code contributions in Control Hub: clearer AI sources and an earlier position for Agentic Apps.
Clearer AI sources and an earlier position for Agentic Apps in Control Hub. The Sources improvement has been released.
Oversaw Partner Hub from May 2020 to July 2023, leading a small design team across customer search, insights, and onboarding.
Reduced average onboarding time from 40 minutes to 10 minutes, based on end-to-end customer analytics.
Selected areas of practice. Full case studies and verified outcomes are being developed.
I speak about design, AI, and how we measure whether a product helps people succeed.
From sharing the plugin I built with 100 people in person and 3,000+ online to presenting Measure What Matters at Cisco Live, I bring practical examples from my work into the conversation.
Explore talks and workshopsHave a complex challenge in mind?
