AI strategy for agents in Control Hub.
Defined governance workflows; adoption is in progress.
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Control HubAuthority & oversight
Permissions
Approvals
Audit
Recovery
PRODUCT DESIGN / STRATEGY / AI CHICAGO, IL
Complex problems.
Remarkably simple
experiences.
I’m Rachael. I turn ambiguity into direction,
and complex systems into products that make sense.
9 plus years
Shaping enterprise experiences at Cisco
200 million
Active users across Cisco Collaboration
121 thousand
Admins served by Control Hub
01 / SELECTED WORK
A few ways I make
the complicated click.
Plan Zinnia, a wedding marketplace.
Launched discovery, messaging, booking, and payments.
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Booking and Stripe payments for Plan Zinnia.
Authorize first; charge after vendor confirmation.
Read the case study$ npm run builder add-vendor <type> --qa
Builder AgentScaffold + previewQA AgentAudit + evidence
Health Agent Daily platform report
Upsell Agent Weekly drafts for review
Upsell Agent Weekly drafts for review
Checkpoints · Fallbacks · Human review
WORKFLOW CONCEPT / NOT A PRODUCT SCREENSHOT
AI agents for Plan Zinnia operations.
Cut vendor setup from half a day to one command plus review.
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AI configuration for Cisco’s app platform.
One customer reported 30% shorter calls with AI routing.
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A Figma plugin that generates analytics plans.
Saved about two hours per plan in a small designer group.
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UX improvements built directly into Control Hub.
Two contributions merged; clearer AI sources released.
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Partner Hub customer management and onboarding.
Cut average onboarding from 40 minutes to 10.
Read the case studySelected areas of practice. Full case studies and verified outcomes are being developed.
TALKS & WORKSHOPS
Sharing what
I’m learning.
I speak about design, AI, and how we measure whether a product helps people succeed.
From sharing the plugin I built with 100 people in person and 3,000+ online to presenting Measure What Matters at Cisco Live, I bring practical examples from my work into the conversation.
Explore talks and workshops03 / WHAT’S NEXT
Have a complex challenge in mind?