I’m Rachael. I turn ambiguity into direction,
and complex systems into products that make sense.
Shaping enterprise experiences at Cisco
Active users impacted globally
Collaboration Control Hub admins impacted
GitHub
ChatGPT
Claude
FigmaA few ways I make
the complicated click.
Defined an AI strategy and governance framework for how enterprise admins understand, approve, and manage agents in Control Hub and external AI platforms.
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Co-founded, designed, and helped build a wedding marketplace connecting discovery, messaging, booking, and payments.
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Leading AI configuration across developer and admin experiences, from CX settings to MCP, A2A, bring-your-own-LLM, and reusable authentication.
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Designed and built an AI-powered Figma plugin that turns design context into editable analytics event plans.
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Two code contributions in Control Hub: clearer AI sources and an earlier position for Agentic Apps.
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Oversaw Partner Hub from May 2020 to July 2023, leading a small design team across customer search, insights, and onboarding. Reduced average onboarding time from 40 minutes to 10 minutes.
Read the case studySelected areas of practice. Full case studies and verified outcomes are being developed.
I speak about design, AI, and how we measure whether a product helps people succeed.
From sharing the plugin I built with 100 people in person and 3,000+ online to presenting Measure What Matters at Cisco Live, I bring practical examples from my work into the conversation.
Explore talks and workshopsHave a complex challenge in mind?
