Role Lead designer
WHAT IS CSCAN?
CScan or Cisco Scan, is a network assessment tool that walks the user through the quality of their connection and diagnoses if the connection can handle calling.
I was brought into redesign what Engineering had built. The core system was good, but lacked some context that could further help the user understand their connection. In addition, the prior design did not adhere to the internal design standards.
I found that we could do a lot to help the user by:
Giving them context of what numbers meant for example, can we tell them "slow" as opposed to showing specific download and upload numbers.
Clean up the design to match Cisco's internal design system
Map out the full system and take out unnecessary steps.