Connect, UC-One, Communicator Mobile

Platform mobile and tablet

Company BroadSoft

Role Lead designer 

ABOUT THE PRODUCTS

Connect and UC-One were mobile application for business communication and both basic and advanced telephony capabilities. These applications were used by large enterprise and small businesses all across the world. 

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FEATURES WORKED ON

- Offline mode

- My Room capability

- Landscape mode

- Softphone mode

- Sign in screens

SAMPLE PROCESS

PROJECT BUY IN

Internally, I begin by using a template, that I created to document the scope of work, and all of the important dates around a project. I use this summary as a way to manage my workload and get buy in from stakeholders. By using a template, UX can avoid most "gotcha's" in the design process. NOTE: This template is now what I use in our JIRA kanban board. 

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COMPETITIVE ANALYSIS

Depending on the feature, I will survey the competitive landscape. This means looking at the end-to-end flow of how the competition is showing the update--and learning as much as I can from them. 

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INITAL IDEATIONS

Once I have feel for the competitive landscape, and I understand the scope of the project, I'll begin to work through several options. As I was working on a live product, the design proposals must be in line with the visual design already set and accomplish the goals set forth by PM, ENG and UX. These initial ideations I show to the internal UX team and get feedback on which options we should share with stakeholders. 

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TOP 2-3 OPTIONS

After I have gathered all internal feedback I will select 2-3 options to show to stakeholders. Though this initial draft sharing may not be the final option, I use this time with stakeholders to get feedback. Sometimes, this results in one option being picked. In many cases, this review serves as a jumping off point to begin to negotiate and collaborate on the final design. 

FINAL DESIGN

After I have gathered all internal feedback I will select 2-3 options to show to stakeholders. Though this initial draft sharing may not be the final option, I use this time with stakeholders to get feedback. In many cases, this review serves as a jumping off point to begin to negotiate and collaborate on the final design. 

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