Connect, UC-One, Communicator Mobile

Platform mobile and tablet

Company BroadSoft

Role Lead designer 

ABOUT THE PRODUCTS

Connect and UC-One were mobile application for business communication and both basic and advanced telephony capabilities. These applications were used by large enterprise and small businesses all across the world. 

FEATURES WORKED ON

- Offline mode

- My Room capability

- Landscape mode

- Softphone mode

- Sign in screens

SAMPLE PROCESS

PROJECT BUY IN

Internally, I begin by using a template, that I created to document the scope of work, and all of the important dates around a project. I use this summary as a way to manage my workload and get buy in from stakeholders. By using a template, UX can avoid most "gotcha's" in the design process. NOTE: This template is now what I use in our JIRA kanban board. 

COMPETITIVE ANALYSIS

Depending on the feature, I will survey the competitive landscape. This means looking at the end-to-end flow of how the competition is showing the update--and learning as much as I can from them. 

INITAL IDEATIONS

Once I have feel for the competitive landscape, and I understand the scope of the project, I'll begin to work through several options. As I was working on a live product, the design proposals must be in line with the visual design already set and accomplish the goals set forth by PM, ENG and UX. These initial ideations I show to the internal UX team and get feedback on which options we should share with stakeholders. 

TOP 2-3 OPTIONS

After I have gathered all internal feedback I will select 2-3 options to show to stakeholders. Though this initial draft sharing may not be the final option, I use this time with stakeholders to get feedback. Sometimes, this results in one option being picked. In many cases, this review serves as a jumping off point to begin to negotiate and collaborate on the final design. 

FINAL DESIGN

After I have gathered all internal feedback I will select 2-3 options to show to stakeholders. Though this initial draft sharing may not be the final option, I use this time with stakeholders to get feedback. In many cases, this review serves as a jumping off point to begin to negotiate and collaborate on the final design.