MY PHONE

Platform Web 

Company BroadSoft

Role Lead designer 

WHAT IS MY PHONE?

My Phone is a web-based way for users to check their voicemail, manage their call history, access their enterprise directory and give them the ability to create their own contacts as well as download applications relevant to them. There are a lot of advanced capabilities and in My Phone, the biggest challenge was to give the end users these advanced capabilities like simultaneous ring, but help them understand what these advanced settings do. 

TARGET USER

A typical user of My Phone used the system at work. These user ran the gamut from basic to advanced. These users are typically not an administrator level or technically capable, but they are business level users. 

FEATURES WORKED ON

- Voicemail

- Call History

- Call Settings: Barge in

- Call Settings: Call Notify

- Call Settings: Sequential Ring

- Call Settings: Hoteling

- Call Settings: Simultaneous Ring

- Call Settings: Meet-Me Conferencing

- Call Settings: Scheduling