SERVICE ASSURANCE 2.0

Platform Web 

Company Cisco

Role Lead designer (working with an intern)

WHAT IS SERVICE ASSURANCE?

Service Assurance is an analytics tool that allows an administator to see their call metrics by location and also a dashboard of overall usage. 

TARGET USER

Technical administrators, usually in charge of an entire organizations calling. 

1.0 DESIGN

The below design was created before I was on the project. Though this again has good bones, there are some aspects that remain unclear to the user. 

2.0 DESIGN

We worked to make the updated design more intuitive, and through several conversations with PM and ENG we were able to get to the root of what the administrator needed to see.