top of page
SERVICE ASSURANCE 2.0
Role Lead designer (working with an intern)
WHAT IS SERVICE ASSURANCE?
Service Assurance is an analytics tool that allows an administator to see their call metrics by location and also a dashboard of overall usage.
Technical administrators, usually in charge of an entire organizations calling.
The below design was created before I was on the project. Though this again has good bones, there are some aspects that remain unclear to the user.
We worked to make the updated design more intuitive, and through several conversations with PM and ENG we were able to get to the root of what the administrator needed to see.
bottom of page